UK Items are posted out 1st class. If you require recorded postage please use the option provided.
For special delivery, please contact me for more info.
Orders over £50 are upgraded to special delivery free of charge.
International orders are sent out standard delivery unless requested.
Recorded delivery for international order varies so please contact for current info.
All items are posted out within 3 working days. A dispatch email will be sent to you once it has left. Please allow up to 7 working days for items to be delivered in the Uk & international deliveries please allow 14-21 days.
If you have not received your purchase within these time frames, please contact me using the contact form.
Where we deliver
All of the UK, Europe, Canada, USA, Australia, New Zealand, Japan, Israel.
Certain countries I will only deliver to as a signed for package. Please contact me for details.
We hope your love your Urban Candy jewellery as much as we do but if not here are a few guidelines.
Items must be returned within 7 days of receipt in a new and re- saleable condition and must be returned in its original packaging. We recommend you use a recorded delivery service for your own protection as Urban Candy cannot be held responsible for items lost or damaged in transit.
Please email email@example.com to arrange for a refund of your order and to obtain a returns code; we are unable to accept returned packages without prior authorization. Please include your full name, transaction ID and the reason for your return. Due to hygiene reasons Urban Candy does not offer a refund on any earrings unless they are faulty or not quite up to scratch.
Urban Candy cannot accept returns from the Bespoke Service as these items are custom made to order, for you. Please be aware that goods are returned at your own expense. Delivery charges will only be refunded in full in the event of the goods being faulty.
Repack the item and send to:
79 Dodworth Road
We do offer a wholesale option on some of our collection. Please email firstname.lastname@example.org for our Wholesale Terms & Conditions and our current Urban Candy Wholesale price list.